User Guide

Thank you for using the "CITRUS OGIMI～NOBILETIN SUPPLEMENTS" online shop.

We have compiled the information on this site to ensure you have a comfortable and smooth experience.

■ About Delivery

We offer international shipping to various countries using EMS (Express Mail Service).
Your order will be delivered within 5 to 10 days after confirmation.

 

※Please note that during busy periods or due to unforeseen delivery circumstances, there may be delays.

■ Shipping Fees

・Azia 
└￥2,000（Free Shipping on Orders of 3 or More Bottles！）
          
・Oceania,Middle East, Canada, Mexico, Europe
└￥3,500（Free Shipping on Orders of 6 or More Bottles！）

 

・United States, Central and South America, Africa
└￥4,000（Free Shipping on Orders of 6 or More Bottles！）

 

※Please note that if you are shipping to more than one location, shipping fees will apply for each delivery address.

■ Customs and Import Taxes

Please note that customs duties or import taxes may be charged by your country.
These fees are your responsibility. For more information, please contact your local customs office.

■ Important Notes

・If any issues arise during shipping (delays, lost packages, damages, etc.), please contact us immediately.

・In some cases, we may use a different shipping method than EMS. We will inform you if this applies to your order.

    ■ Payment Information

    Accepted Payment Methods

    ◎Credit Card Payment

    Visa／Mastercard／American Express／JCB／Bancontact／iDEAL

    ◎PayPal

    ◎Google Pay・Apple Pay

    Currency
    All prices are displayed in Japanese Yen (JPY), and payments will be processed in JPY. Please note that your credit card company or bank may apply conversion rates and fees.
    Security
    Your payment information is processed securely using SSL encryption. We do not store your credit card details, so you can shop with confidence.