Refund policy

At our store, we strive to deliver products of the highest quality, carefully inspected and managed before shipping. However, if you receive a product that is defective, damaged, or different from your order, we will gladly accept returns and exchanges under the following conditions.

 

■Conditions for Returns and Exchanges

• Eligibility: We only accept returns and exchanges for products that are defective, damaged, or incorrect.
• Time Frame: Please contact us within 14 days of receiving your order to request a return or exchange.
• Contact: kento.ayanas@gmail.com
• Unopened Condition: The product must be unused and in its original packaging.

■Return and Exchange Procedure

• Contact Us: If you receive a defective or damaged item, please email us at the address above within 14 days of receipt. Include details of the issue and attach photos showing the defect or damage.
• Confirmation: Once we review your request, we will guide you through the return or exchange process.
• Return Process: If your return is approved, we will provide the return address and instructions. We will cover the return shipping costs.
• Replacement Shipment: Upon receiving the returned item, we will promptly send you a replacement. The shipping cost for the replacement item will also be covered by us.

■Important Notes

• Exclusions: Sale items and custom-made products are not eligible for returns or exchanges.
• Customs and Import Duties: Any customs duties or import taxes incurred during the return process will be the responsibility of the customer.
• Late Requests: We cannot accept return or exchange requests made more than 14 days after the product has been delivered.

■Refunds

• If an exchange is not possible, we will provide a refund. The refund will be processed using the same payment method used for the original purchase.

CITRUS OGIMI
〒905-1318　沖縄県国頭郡大宜味村字津波1424-1