contact us
Contact Us
Questions about an order or our products? Please contact our representative and we’ll be glad to help.
Response time. We aim to reply within 1–3 business days after reviewing your inquiry. Messages sent on weekends or Japanese public holidays will be answered on the next business day.
Email our representative Direct email: kento.ayanas@gmail.com
To help us assist you faster, please include:
- Your order number and the email used at checkout.
- Your shipping country and a brief topic (Shipping / Payment / Product / Order changes / Other).
- For damage or delivery issues, any photos of the parcel and items.
For urgent order changes, replying to your order confirmation email is often the fastest route.