User Guide

Customer Guide: Shipping, Duties, and Payment

Thank you for shopping at CITRUS OGIMI – NOBILETIN SUPPLEMENTS. This page summarizes everything you need for a smooth experience.

At a glance.
  • International shipping via EMS (Express Mail Service) or an equivalent service.
  • Estimated delivery: typically 10–20 days after dispatch. During peak seasons, customs inspections, or remote areas, delivery may take around 30 days (or occasionally longer).
  • Duties/Import taxes may apply and are the customer’s responsibility.
  • All prices are shown and charged in JPY.

Where We Ship & Shipping Fees

One shipping address per order. If you need to ship to multiple addresses, please place separate orders.

Region Method Fee (JPY) Free Shipping
Asia EMS or equivalent ¥2,500 Orders of 3+ bottles
Oceania, Middle East, Canada, Mexico, Europe EMS or equivalent ¥4,000 Orders of 6+ bottles
United States, Central & South America, Africa EMS or equivalent ¥4,500 Orders of 6+ bottles

Note: Shipping fees apply per delivery address.

Delivery Timeline

We ship after payment confirmation and will email your tracking details once dispatched.

  • Typical transit time: 10–20 days after dispatch.
  • Busy periods / customs: delivery can take around 30 days (or occasionally longer) due to seasonal volume, customs inspections, weather, or local carrier conditions.

We may use a different shipping method than EMS when appropriate. If so, we will inform you.

Customs Duties & Import Taxes

Your country’s customs office may charge duties or taxes upon import. These fees are not included in our prices and are the customer’s responsibility.

For details, please contact your local customs office. If customs requires additional information, they may contact you or us.

If There’s A Problem

If you experience delays, lost packages, or damage, please contact us promptly. We will work with the carrier to assist you.

Payment

Credit Cards: Visa, Mastercard, American Express, JCB, Bancontact, iDEAL

Wallets: Google Pay, Apple Pay

Currency: All prices are displayed and charged in JPY. Your card issuer or bank may apply its own conversion rate and fees.

Security: Payments are processed securely via SSL encryption. We do not store your credit card details.

Contact Us

Questions about an order? Please reach us via the chat on our store or reply to your order confirmation email.